SHIPPING POLICY

For Dealers
Shipping costs are not included in the dealer prices. All shipping costs must be paid by the dealer.

For Consumers and businesses
Retail prices include shipping to the address provided by the consumer or business. If no shipping address is provided by the customer, Jens Ritter Germany will use the invoice address.

Damage During Shipping
In case of damage during shipping, the recipient must contact and inform the transportation company and Jens Ritter Germany within 24 hours (1 working day) with a detailed description, including pictures, of the damage to the product and/or packing. E.g. for an instrument: detailed documentation of the instrument, the case/gigbag and packaging.
Damage reports received later than 24 hours after receiving the instrument(s) are not covered by our insurance, and the recipient will have to bear the cost of repair.

Custom and VAT
Please note that all orders are shipped from Germany. Any import duties and taxes payable, will be charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel. Jens Ritter Germany is not in a position to inform the customer of these fees, and the customer is responsible for the payment of VAT and customs. If you have any questions related to customs charges, please contact your local customs office.

Delivery Times
The expected delivery date, mentioned on order forms or in any other forms of communication, can at any time be changed by Jens Ritter Germany without prior notice.

RETURN & EXCHANGE POLICY

Statutory right of withdrawal

If the customer is a consumer (as per § 13 of the German Commercial Code), he/she shall be entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered.
In order to exercise the statutory right of withdrawal, the customer must notify us (Jens Ritter Germany, Jens Ritter, Weinstrasse 19, 67146 Deidesheim, Germany. Tel: +49 6326 98 14 28, Email: email@jens-ritter-shop.com) of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail or email).
The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

 

Consequences of withdrawal

If the customer withdraws from this Contract, we must reimburse any payments we have received from the customer, including delivery costs (excluding any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the customer be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.

If you have paid for your order using a different currency than EUR, you will be refunded using the exchange rate of the date of purchase. Jens Ritter Germany shall not be held responsible or accountable in case of unfavorable exchange rates evolution. Jens Ritter Germany is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.
The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he/she notifies us of withdrawal from this Contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline. We do not bear the costs of returning the goods.
The customer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.

 

Exclusions from the statutory right of withdrawal

The statutory right of withdrawal shall not apply in the following cases:

  • Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.

  • Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.

  • Delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.

  • Delivery of newspapers, journals or magazines, excluding subscription contracts.