WARRANTY

Your new Jens Ritter instrument is warranted to be free from defects in materials and workmanship for five years from the delivery date. This warranty is made only to the original retail purchaser, subject to the limitations contained herein and is not transferable.
If at any time your instrument malfunctions as a result of faulty materials or workmanship, Jens Ritter Germany will repair the defect(s) or replace the instrument, as it deems appropriate in its sole discretion. Jens Ritter Germany reserves the right to use comparable materials readily available at the time of repair in the event that original materials are no longer available. If replacement of your instrument is deemed appropriate by our staff, Jens Ritter Germany will replace the instrument with one of the same or most similar style of a value not in excess of the original purchase price of your instrument.

This warranty does not cover:

  • Any instrument that has been altered or modified in any way beyond the original condition of the instrument as delivered to the customer.

  • Any instrument that has been damaged due to abuse, misuse, negligence, accident, or improper operation.

  • The subjective issue of tonal characteristics.

  • Any instrument that has been subjected to extremes of humidity or temperature.

  • Normal wear and tear (e.g., worn frets, worn machine heads, worn plating, string replacement, scratched pickguards, or damages to or discoloration of the instrument's finish for any reason).

  • Any instrument upon which unauthorized repair or service has been performed by any third party other than Jens Ritter Germany.

  • Cracking, discoloration or damage of any sort to the finish or plating for any reason.

WOOD

Wood owes its inherent beauty to variations in color, grain, and texture, therefore, these variations are not considered defects. Due to the natural color and grain variances of wood substance, the final finish color, texture and grain may vary from one instrument to another even though they are finished at the same time. Exposure to light and the aging process will cause changes in surface color of natural wood products. Light finishes on wood products do not mask the natural characteristics of wood. Jens Ritter Germany does not guarantee the exact matching of grain, pattern and color. Instruments will not be replaced because of these conditions:

  • Natural variations in wood grain, veneer figure, character marks, texture or color

  • Prominent evidence of natural characteristics of wood when light finishes are selected

  • Variations in finish from one instrument to another

  • Changes in finish surfaces due to exposure to light and/or the natural aging process


Color perceptions change from individual to individual, as almost everyone sees color differently.
We have done our best to display, as accurately as possible, the colors of the instruments shown on this website. However, due to above reasons, we cannot guarantee that the product you receive will be an exact match to what is being displayed on our product description page.